Shipping policy

At Giyani, we strive to process and ship all orders as quickly and efficiently as possible. Orders are typically processed within 1–2 business days after confirmation. Once your order has shipped, you will receive a tracking number so you can monitor its progress. Delivery times vary depending on your location and the shipping method selected at checkout. While we work with reliable carriers, delivery estimates are approximate and may be affected by factors outside our control.

Shipping costs are calculated at checkout based on your location and order size. We aim to provide transparent pricing so you know exactly what to expect before completing your purchase. Some regions may have additional customs or import duties, which are the responsibility of the customer. If your order is subject to such fees, the local customs authority will notify you upon arrival. We recommend checking your country’s import regulations to avoid unexpected charges.

We take great care in packaging all orders to ensure they arrive in excellent condition. Each product is inspected and securely packed before shipment. If your order arrives damaged or appears tampered with, please contact our support team immediately so we can assist you. Providing photos of the packaging and product will help us resolve the issue quickly.

Once an order is dispatched, changes to the shipping address may not be possible. Please double-check your shipping details before completing your purchase. If you need to update your address before dispatch, contact us as soon as possible, and we will do our best to assist. Orders that are returned due to incorrect addresses may require additional shipping fees for re-delivery.

Delivery times vary by region. Domestic orders generally arrive within a few business days after dispatch, while international shipments may take longer depending on customs processing and carrier schedules. If your order is delayed beyond the expected delivery timeframe, please reach out to our support team so we can investigate. We work with carriers to resolve delays whenever possible.

If you have any questions about shipping or delivery, our customer support team is here to help. We are committed to providing a smooth and reliable shopping experience so you can focus on what matters—keeping your dog safe and comfortable with quality paw protection. Thank you for choosing Giyani.